FAQ
Get answers to the most commonly answered questions.
Frequently Asked Questions
Find answers to the most common questions about our pet care services
Can we schedule a tour?
🏠Yes! No appointment is required, but we recommend visiting between 10am and 4pm, Monday through Saturday. We'd love to show you around and answer any questions about our facilities and services.
Can I bring my pet's own food?
🥘Absolutely. Bring pre-portioned meals in zip-lock bags. We serve meals using eco-friendly Kleanbowls and follow your pet's home schedule to maintain consistency and comfort during their stay.
What are your vaccine requirements?
💉Dogs: Rabies, Distemper, Bordatella
Cats: Rabies, FVRCP, Feline Leukemia
Cats: Rabies, FVRCP, Feline Leukemia
Important: Bordatella must be administered at least 3 days prior to Group Play participation.
Can I bring my pet's bedding or toys?
🧸Yes. Bedding should be washable and toys safe—avoid rope toys. You may bring a towel, small blanket, or t-shirt for comfort. These familiar scents help your pet feel more at home.
Do you administer medications?
💊Yes. We administer oral and topical medications. Please provide clear instructions including dosage, timing, and any special handling requirements. Our trained staff will ensure your pet receives their medication on schedule.
Is there a late pickup fee?
⏰Yes. A $20 Day Boarding Fee applies for pickups after 2:30 PM and before 5:00 PM. We recommend picking up by 2:30 PM to avoid this additional charge.
Do you offer grooming cuts?
✂️No. We do not offer cuts, but provide baths, nail trims, ear cleaning, de-matting, and other spa(w) services. Our grooming services focus on hygiene and comfort rather than styling.
Quick Tip
First-time visit? We recommend scheduling a meet-and-greet or tour before your pet's first stay. This helps them get familiar with our environment and staff, making their actual boarding experience much more comfortable and stress-free!